Published by Hero System Inc., Toronto, Ontario. Last updated October 7, 2026. Questions: info@growwithhero.com or (289) 901-2136.
Refunds, cancellations and rescheduling
The short version
- Free Fit Call: nothing is charged. Reschedule or cancel anytime before it starts.
- Workshop seats (C$297 per person): full refund or a free transfer up to 7 days before the workshop. Inside 7 days, move your seat to another date or send someone in your place.
- Course (C$497): full refund with 7 days’ written notice, before materials are sent and before the first live session.
- Team training: with 7 or more days’ notice, reschedule once at no charge or cancel for a full refund if no custom prep has been delivered.
- AI Assessment: 100% of the fee is credited to a Build you start within 30 days of plan delivery.
- Builds: refundable before work starts. After that, Hero keeps working to the agreed result at no extra charge, plus 30 days of fixes after handover.
- Care: month to month after the first 3 months. Cancel with 30 days’ written notice. A month already billed is not refunded.
- If Hero cancels or moves anything you paid for, you choose: a full refund or a free new date.
Prices and payment
All prices are in Canadian dollars, before tax. Taxes such as Ontario HST may apply. No card is charged on this website. Hero confirms each paid booking by email and sends an invoice or a payment link. The price that applies is the one on your invoice or in your signed proposal.
Free Fit Call and Free AI Hour
| Action | What happens |
|---|
| Reschedule | Anytime before the start. Use the reschedule link in your Cal.com confirmation email, or email info@growwithhero.com. |
| Cancel | Anytime, using the cancel link in your Cal.com confirmation email. No fee. |
| No-show | Hero may send a short follow-up and invite you to rebook. Repeated no-shows may limit free bookings. |
| Refund | Nothing is charged, so there is nothing to refund. |
Workshop seats (C$297 per person)
| Timing | What you can do |
|---|
| 7 or more days before the workshop | A full refund, or a free transfer to another date or another person. Your choice. |
| Fewer than 7 days before | Move your seat to another date, or send someone else in your place. A cash refund inside 7 days is only given if Hero cancels, or as a goodwill exception. |
| After the workshop starts | No cash refund, except under the workshop guarantee below. |
| Hero cancels or moves the date | A full refund, or a free seat on a new date. Your choice. |
Workshop guarantee: if you attend the whole workshop and do not leave with 3 working uses set up on your own device, email info@growwithhero.com within 7 days of the workshop for a full refund of your seat.
Course (C$497)
- Full refund if you cancel in writing at least 7 days before the first live session, and before course materials are sent to you.
- No cash refund after materials are sent or after you attend any live session, unless Hero cancels the group. Then you choose a full refund or a free place in the next group.
- The 3 months in the member group that come with the course are not refundable once the group starts.
Team training (C$2,500 half day / C$4,500 full day)
| Timing | What you can do |
|---|
| 7 or more days before the booked date | Reschedule once at no charge, or cancel for a full refund if no custom prep materials have been delivered. |
| Fewer than 7 days before | Reschedule if the calendar allows. If you cancel, Hero may keep a fee for custom prep already done. Hero tells you that amount in writing before you pay. |
| After custom materials are delivered or the session starts | No cash refund, unless Hero does not deliver the agreed session. |
| Hero cancels or the trainer is unavailable | Reschedule at no charge, or a full refund. Your choice. |
Hero has not confirmed that its training qualifies for the Ontario Job Grant or any other funding. A funding decision does not change these rules.
AI Assessment (C$1,500 up to 20 staff / C$3,500 for 20 to 100 staff)
- Reschedule the interview at least 48 hours ahead, using your Cal.com link or by emailing info@growwithhero.com.
- A late cancel or no-show after payment: Hero may rebook the session once. The fee stays paid and still counts toward the Build credit.
- Build credit: 100% of the assessment fee is credited to a Build you start within 30 days of plan delivery. The credit replaces a cash refund. It is not paid out on top of one.
- Assessment guarantee: if the written plan does not show at least 10 hours a month of realistic time your team can save, you do not pay, or Hero refunds the assessment fee in full. Tell Hero in writing within 14 days of the plan walk-through. After that, the fee is earned.
Builds (Starter C$5,000, Core C$12,000, Full from C$25,000)
- Full refund before work starts: no kickoff held, no access used, and no setup begun. Any third-party costs you approved in writing that Hero cannot get back are deducted.
- After work starts, Build fees are not refundable. Instead, if the agreed setup is not working by the agreed date, Hero keeps working to the agreed acceptance criteria at no extra charge.
- Every Build includes 30 days of fixes after handover.
- Month 1 of Care comes with every Build. It is not paid out as cash if you decide not to continue with Care.
- The payment schedule for a Build is written in your proposal.
Care retainer (Basic C$750, Plus C$1,500, Partner C$3,000 per month)
- Care is billed monthly, in advance.
- The first 3 months are the initial term. After that, Care is month to month. Cancel with 30 days’ written notice to info@growwithhero.com.
- A month already billed is not refunded, unless Hero did not provide the monthly check-in and core Care work after you raised it in writing and gave Hero a fair chance to fix it.
- A missed check-in is rebooked. It does not by itself refund that month.
- You own your accounts. When Care ends, Hero helps hand access back to you. Nothing is held hostage.
Rescheduling anything else
- Calls and sessions booked on Cal.com: use the reschedule or cancel link in your confirmation email, or email info@growwithhero.com with your name, the booking time, and the change you want. Hero aims to reply within 1 business day.
- Build kickoffs and Care check-ins: reschedule with reasonable notice.
- If Hero has to move a paid session, Hero tells you as early as possible. You choose a new time or a full refund for that session.
How to ask for a refund
Email info@growwithhero.com with your name, the invoice or receipt number, what you bought, and why. Hero aims to reply within 2 business days. Approved refunds go back to the original payment method where the payment provider allows it.
Please contact Hero before filing a chargeback so the problem can be fixed. Unfounded chargebacks may lead to services being paused.
What this page does not cover
- These rules do not promise leads, revenue, search rankings, or jobs.
- If a signed proposal, statement of work, or Care agreement says something different, the signed document applies.
- This page is governed by the laws of Ontario and the applicable laws of Canada. It does not take away any rights you have under consumer protection law that cannot be waived.
Contact
Hero System Inc. Email: info@growwithhero.com. Phone: (289) 901-2136. Mailing address: Hero System Inc., 2967 Dundas St. W. #212D, Toronto, ON M6P 1Z2. This is a mailing address, not a storefront.